Frequently
Asked Questions

Thaya Jewels blends traditional French craftsmanship with modern design to create artistic, handcrafted jewelry. Each piece is carefully made in our workshop to ensure quality, elegance, and durability, inspiring women to embrace beauty and creativity in their everyday lives.

Every necklace, ring, bracelet, and earring comes with a detailed size guide. Compare your measurements with the guide before purchasing to ensure a perfect fit.

Yes! Our pieces are designed to complement both everyday wear and special occasions. Check individual product descriptions for styling tips and sizing.

We use high-quality metals, gemstones, and other materials sourced carefully for beauty, longevity, and comfort. Every material is selected to maintain the elegance and integrity of each piece.

Visit the My Account section on our website and fill in the required details to create your account. This allows faster checkout, easy order tracking, and access to exclusive updates.

Select your desired jewelry item, click “Add to Cart,” then proceed to checkout. Creating an account is optional but recommended for a smoother experience.

Yes. Orders can be canceled before shipment for a full refund. If the item has already shipped, you may follow our returns policy to exchange or return it.

After shipment, you will receive a tracking link via email to monitor your package until it reaches you.

If an item is temporarily unavailable, contact us at [email protected]. We will notify you as soon as it is back in stock.

Yes! Thaya Jewels ships worldwide at no extra cost. No matter where you are, your order will reach you safely.

Shipping times vary depending on your location. Please note these estimates do not include our standard 2–5 business day order processing time.

• United States: 10–30 business days

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• Canada & Europe: 20–45 business days

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• Australia & New Zealand: 10–30 business days

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• Mexico, Central & South America: 20–45 business days

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• Middle East: 45–60 business days

Delivery times may vary due to customs, holidays, or unforeseen delays. Once your order ships, you will receive a tracking email to monitor its progress.

Thaya Jewels ships orders from multiple warehouses depending on your location:

• From our China warehouse: Packages are shipped via ePacket or EMS, depending on size and weight.

• From our US warehouse: Packages are shipped via USPS.

International shipments may incur customs fees, import duties, or local taxes. Thaya Jewels is not responsible for these charges.

You will receive a tracking email once your order ships. Tracking may take 2–5 business days to update. For inquiries, contact [email protected].

Items may ship separately depending on stock and warehouse location. Contact [email protected] for assistance, and we’ll resolve the issue quickly.

We accept:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover via Stripe or PayPal

• Bank Transfers: ACH (US) and SEPA (EU)

• Stripe Link: One-click checkout

• PayPal: Pay via balance, linked bank, or stored cards

Yes. Thaya Jewels complies with PCI-DSS standards. All payment information is encrypted and never stored on our servers.

Typically, only one discount code can be applied per order. Exceptions will be announced in special promotions.

Currently, we accept payments in USD. International credit cards may convert automatically to your local currency depending on your bank.

Returns are accepted for manufacturing defects only. Send a photo of the defect with your order number to [email protected]. Items must be unused and in original condition.

Please consult the size guide before ordering. If a piece does not meet your expectations, contact our team for advice.

Once received and inspected, refunds or replacements are processed within 5–7 business days. You will be notified once your return is approved.

Contact [email protected] immediately. We will arrange a replacement or refund promptly.

Yes! Thaya Jewels accepts bulk orders for events, businesses, or groups. Email [email protected] for pricing, availability, and customization options.

Yes. Depending on order size, volume discounts may apply. Provide order details to receive a tailored quote.

Bulk orders may ship in multiple packages depending on stock availability. Shipping remains free worldwide, with tracking links provided for each shipment.

Customization options are available for select products. Contact our team for design guidelines and feasibility.