We need 2-3 days to proceed with your order. We also do not send orders on weekends and holidays. So please allow between 14-45 days for your order to arrive. If more than 45 days have passed please email us at [email protected] to review the status of your order.
As soon as you pay your order you will get an e-mail confirmation and we will start with the fulfillment. In most cases, we ship the orders the same day, but please allow the 2-3 days to prepare your order for shipment. Once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate. Please don’t hesitate to contact us if you have any questions. We guarantee the response within 24 hours.
Usually, we send an invoice via e-mail only. But if you are living in Russia we will include the invoice in the parcel in order to comply with Russian customs rules. If you need the invoice to be included in the parcel, please leave the comment during the checkout.
No. We sell directly through our online shop. This allows us to keep our prices affordable.
Once your order has been shipped, you will receive an email with a tracking link. Please allow 24-48 hrs for the link to activate.
If you’re not totally satisfied with your purchase you can return it within 21 days, together with proof of purchase, for a full refund. If 21 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange. Please refer to our delivery & return policy for more information.
The local return address depends on your country. Please contact our Customer service at [email protected] beforehand. Please do not send your purchase before the reply of our Customer service.
In a nutshell, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund (minus a small shipping/handling fee) will automatically be applied to your credit card or original method of payment. Please refer to our return & refund section for more information.
EU – all items are sent via Royal mail with an estimated delivery at 3-5 working days excluding Sundays and Bank Holidays.
USA and Australia – select items are sent via USPS First Class Mail or Australia Post mail with an estimated delivery at 3-7 working days excluding Sundays and Bank Holidays. Some items are sent via select international couriers.
WorldWide – items shipped to locations outside of the above countries are shipped via select international couriers with an estimated delivery at 7 – 14 days excluding Bank holidays.
All product prices will show be shown in the local currency throughout your journey to the checkout page at which point the final amount will be shown in USD. This is simply because our shop is based in the US. Rest assured that the final amount will reflect the exact amount in your local currency as you expect just converted to USD using the most up-to-date currency converter.
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Thaya brings to life the spirit of artisan jewelry making, inscribed into every silver piece and gem. Each design is the quintessence of elegance and versatility.