Contact Us

Our Thaya Jewels experts are at your service. Please consider reading our Frequently Asked Questions, where you may find an immediate answer or additional information to address your need. We are committed to ensuring your satisfaction, and there are several ways to reach us.

Help and Support Just a Message Away

Contact Our Team

Address

88, Place de la Madeleine
75009 PARIS

E-Mail Address

[email protected]

Website

thayajewels.com

OPENING HOURS

Monday – Saturday, 10AM to 5PM

Frequently Asked Questions

will I receive the same product that I see in the picture?

Yes, you will receive the product in our photos. All photography on Thaya Jewels is done in-house and we take authentic product photos only. The images on thayajewels.com are copyright protected, but may be used on the condition that the user credits the source of the picture © thayajewels.com

Where Can I View My Sales Receipt?

We send you an email confirmation immediately after you place an order. It will contain your order receipt and other information you can use to follow-up on your order.

Will You Restock Items Indicated As “out Of Stock”?

Yes, we most definitely will! If something you love shows “Out Of Stock”, please check back within 3 days. We usually restock on the website as soon as we get fresh stock. If you are in a hurry, get in touch! We can do something like magic to get you a special order.

Can I Return An Item?

Please refer to our shipping & return policy for more information

Do You Have Questions About How We Can Help Your Company?

Send us an email on [email protected] and we’ll get in touch shortly.

Directions

Thaya Jewels Are Easily Accessible via Car, Train, and from Paris Airport.

From Porto Airport

Take a flight to Paris Charles de Gaulle. From the airport, take the RER B train to Gare du Nord, then transfer to Metro Line 14 to Madeleine.

From Main Train Station

From Gare du Nord, take Metro Line 14 towards Saint-Lazare. Get off at Madeleine Station and walk 5 minutes to 88, Place de la Madeleine, 75009 Paris.

From Exit 47

Take the A1 towards Paris, exit at Porte de la Chapelle (Exit 47), and follow signs towards the Madeleine district. Our office is at 88, Place de la Madeleine.

Help from Customer Service Team