Contact
Thaya Jewels
Have questions about your order, our handcrafted pieces, or partnership opportunities? The Thaya Jewels team is here to help. Whether you need support or simply wish to connect, we treat every message with genuine care.
Have Questions?
We’re Here to Spark Your Curiosity
At Thaya Jewels, every creation begins with passion and precision, and we bring the same dedication to serving you. Whether you seek guidance on an order, want to know more about our materials, or wish to learn the story behind a piece, our team is here to help.
We are committed to offering a smooth, reassuring experience, because jewellery should be a joy, never a complication.
Email Support
General inquiries or product questions: [email protected]
Response time: Usually within 24 hours
Customer Service Hours
Monday – Saturday: 8 AM – 8 PM
Sunday: 8 AM – 5 PM
Physical Mailing Address
Thaya Jewels Headquarters
525 Beacon Hill Avenue, Suite 8B
Boston, MA 02108
United States
Instant Support
Email or use our contact form for fast assistance. Include your order number.
Visit Thaya Jewels
If you wish to visit us in person, our space welcomes anyone looking to experience the beauty and craftsmanship of Thaya Jewels firsthand.
Our Headquarters:
Thaya Jewels
525 Beacon Hill Avenue, Suite 8B
Boston, MA 02108
United States
How to Reach Us: We are easily reachable by local transport, and nearby parking facilities make visits convenient for guests arriving by car.
Meet
Thaya Jewels Family
Thaya Jewels is more than a jewellery brand; it is a collective of artisans, designers, and storytellers dedicated to celebrating beauty, heritage, and craftsmanship.
Behind every piece is a team committed to ensuring your journey with us is meaningful and delightful.
Sarah Cole
Ensures every customer feels valued, guiding you with warmth and clarity through your experience with Thaya Jewels.
Michael Carter
Helps you explore materials, craftsmanship details, and styling options so you can find jewellery that resonates with your story.
Reach Out to Thaya Jewels
We’re here to help with orders, product details, or anything you may need. Fill out the form, and our team will be in touch soon.
Experience the Essence of Thaya Jewels
Thaya Jewels brings together traditional craftsmanship and contemporary design, offering pieces that carry meaning and elegance. Explore our collections, connect with our community, and find creations that speak to your heart.
Frequently Asked Questions
We accept Visa, Mastercard, American Express, and PayPal. All payments are 100% secure via SSL encryption.
Most orders arrive within 7 to 21 working days. Some items may ship in less than a week. If your order hasn’t arrived within 60 days, we’ll issue a full refund.
Yes! Thaya Jewels ships worldwide at no extra cost. Import taxes, if any, are the buyer’s responsibility.
Once your order ships, you’ll receive a tracking link so you can follow its progress online.
Orders can be modified as long as they haven’t entered processing. Cancellations are possible, though a 40% fee may apply if the order is already being prepared. Contact [email protected] for assistance.
Returns are accepted for defective products only. Items must be unused and in their original condition. Email a photo and your order number to [email protected] to start the process.
Select your desired products, click “Add to Cart,” and complete checkout. Creating an account is optional but makes future purchases faster.
Generally, only one discount code is allowed per order unless otherwise specified.
If items are shipped separately due to stock or warehouse locations, the rest will arrive shortly. For lost, damaged, or missing packages, contact [email protected] and we’ll resolve the issue promptly.